FAQ

Yes! Mai Chai is 100% vegan. We use plant based ingredients, and our drinks contain no animal derived products. We clearly display our ingredients, always check the label.

Yes, Mai Chai is gluten free. We use oat milk as the base, which is naturally gluten free.

The calories vary per can. Please check the nutritional information for the calorie content.

Yes, we use cane sugar to sweeten our drinks. We also use Stevia as a natural sweetener. The exact sugar content is listed in the ingredients, so you know exactly what’s in every can.

Mai Chai is generally safe for children, but as with any drink containing caffeine, we recommend moderation. Always check the ingredients and consult with a healthcare professional if you have any concerns.

Mai Chai is available through our official website. We’re working on expanding our availability in stores and cafes. Stay tuned for updates on where you can find your favourite drink near you.

Yes, our cans are fully recyclable! We are committed to sustainability, so please recycle your cans to help reduce waste.

Mai Chai should be stored in a cool, dry place, away from direct sunlight. Once opened, it’s best to keep it refrigerated and consume it within X days for the best flavour.

Orders are typically processed within X business days. Delivery times vary depending on your location, but you can expect to receive your order within X to X days. You’ll receive tracking information once your order has shipped.

At the moment, we only ship within the UK. However, we’re working on expanding to other locations.

Shipping costs depend on the delivery type and the size of your order. You can view your shipping charges at checkout before finalising your purchase. We also offer free shipping on orders over X amount.

Once your order is processed, we may not be able to change the shipping address. If you realise you’ve made a mistake, please contact our customer service team as soon as possible, and we’ll do our best to assist you.

We take extra care in packing your order, but if anything is damaged or missing, please contact us immediately at support@maichai.com. We’ll work with you to resolve the issue as quickly as possible.

Please contact us with your order details on support@maichai.com. We’ll work with you to resolve the issue as quickly as possible

We accept a variety of payment methods, including: Credit and debit cards (Visa, MasterCard, American Express, etc.) PayPal Apple Pay / Google Pay

Yes, we take your privacy and security very seriously. Our website uses secure encryption methods to ensure that your payment information is kept safe throughout the transaction process.

Yes, if you have one you can apply a discount code at checkout. Simply enter your code in the designated box, and the discount will be applied to your total order amount.

We want you to be completely satisfied with your Mai Chai purchase. If you’re not happy with your order, please contact us on support@maichai.com and we will do our best to assist you.

To request a refund, please contact us at support@maichai.com within 14 days of receiving your order. We’ll review your request and process the refund if applicable. Refunds are typically issued to your original payment method.

Once your return is processed and approved, you should receive your refund within 7 business days. Please note that your payment provider may take additional time to process the refund.

For all wholesale enquiries please email contact@maichai.com